Privacy Policy

1. Introduction

Welcome to Muwow (“we,” “us,” “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the “Service”).

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

A. Personal Data You Provide to Us

We collect personal information that you voluntarily provide to us when you register for an account, such as your name and email address.

B. Information from Third-Party Services (Google, Facebook, LINE)

You may choose to create an account and log in to our Service using third-party social media services. We use Clerk for our authentication services, which facilitates these connections.

If you connect to our Service through a third-party service, we may collect information from your profile on that service. The information we receive varies by service and is controlled by your privacy settings on that service. By linking your third-party account, you authorize us to collect, store, and use this information in accordance with this Privacy Policy.

The information we may receive includes:

  • Google: Your name, email address, language preference, and profile picture.
  • Facebook: Your public profile information (name, profile picture), and email address.
  • LINE: Your display name, profile picture, and email address (if you grant permission).

We do not receive or store your passwords for these third-party services.

C. Automatically Collected Information

When you access the Service, we may automatically collect certain information, including:

  • Log and Usage Data: IP address, browser type, operating system, pages visited, dates and times of access, and other statistics.
  • Cookies and Similar Technologies: We use cookies to operate and personalize the Service. You can instruct your browser to refuse all cookies, but some portions of our Service may not function properly.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Create and manage your account.
  • Provide, operate, and maintain our Service.
  • Communicate with you, including responding to your comments, questions, and requests, and providing customer support.
  • Monitor and analyze usage and trends to improve your experience.
  • Detect, prevent, and address technical issues and security threats.
  • Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations:

  • With Service Providers: We may share your information with third-party vendors and service providers that perform services for us, such as our authentication provider (Clerk) and hosting services.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Rights and Data Deletion

We provide you with choices regarding the information you provide to us.

A. Access and Update Your Information

You can review and change your personal information at any time by logging into your account and visiting your account settings page.

B. Data Deletion Instructions

You have the right to request the deletion of your personal data. You can do this in the following ways:

  1. Via Your Account Settings: Navigate to your account settings page on our platform, where you will find an option to permanently delete your account and all associated data.
  2. By Email Request: If you are unable to use the self-service option, you can request data deletion by sending an email to privacy@muwow.com with the subject line “Data Deletion Request.”

Please include your username and the email address associated with your account in your request. To protect your privacy, we will take steps to verify your identity before proceeding with the deletion.

Upon receiving and verifying your request, we will permanently and irreversibly delete your personal data from our live systems within 30 days. Please note that some data may be retained in our backups for a limited period or as required for legal, tax, or regulatory reasons.

7. Children's Privacy

Our Service is not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@muwow.com.